Privacy Policy

At Saddleback Appliance Solutions, we value your privacy and want to ensure you understand how we collect, use, and share your information. This Privacy Policy is designed to comply with U.S. law and applies to our website, which primarily serves an informational function and includes a call request form that sends submissions to us via email.

By using our website or contacting us through the call request form, you agree to this Privacy Policy, including the terms and conditions outlined below. If you do not agree, please refrain from using our website or service.

Collection of Information

We collect personal information you voluntarily provide, such as your name, phone number, and email address when you fill out our service request form. Additionally, we may collect non-personal browsing data using cookies and web beacons to enhance user experience. Cookies and web beacons help us analyze website traffic and usage patterns.

Use of Information

The personal information we collect is used for service-related purposes, such as scheduling repairs and following up on service requests. We, along with our partners, may contact you via phone, email, or text message to facilitate these services. Browsing data collected is used solely to improve our website's functionality and user experience.

Sharing of Information

We may share your information with trusted partners who provide operational and service needs on our behalf. These partners are required to uphold the same level of confidentiality and security as outlined in this Privacy Policy. We do not sell, rent, or lease your personal information to third parties for marketing purposes.

Legal Terms and Limitations

By using our services, you waive your right to sue or take any legal action beyond direct negotiation for disputes related to the website or our services. In the event of a claim, maximum compensation is limited to $100. Additionally, you agree to bear your own legal fees and expenses in the event of a dispute.

Opt-Out and Contact

If you wish to opt-out of communications or have any questions regarding your privacy or this policy, please contact us at (949) 325-2616. We are committed to resolving any concerns you may have.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised Effective Date. Your continued use of our website signifies your acceptance of these changes.

Effective Date: October 1, 2023